
Your Inbox Is an API Now: Designing Work for Agent Readers
Agents don't click, they parse. Here's how to name, thread, permission and store your work so AI agents in the workplace can actually use it.

Agents don't click, they parse. Here's how to name, thread, permission and store your work so AI agents in the workplace can actually use it.

Most "agents" in production aren't code — they're SaaS workflows running on a human's inherited permissions. Here's why that's a governance gap, and how to close it.

Agents aren't magic buttons. Give them a scoped role, a 30-day ramp, real feedback loops, and review cycles — the same things you'd give a competent new teammate.

Most RAG setups fail because they staple a vector store to a chatbot. Real retrieval needs hybrid search, freshness, permissions-aware filtering, and honest evaluation.

Everyone's building orchestration primitives for agents. The actual missing layer is a permissioned, agent-readable workspace where email, files, docs and calendar share one identity and one audit trail.

The real attack surface for AI agents isn't a clever chat jailbreak — it's the forwarded email, shared sheet, or PDF your agent reads with your permissions.

"Agent" now means everything from a system prompt to a six-hour autonomous process. Here's a five-tier taxonomy based on autonomy, state, and blast radius — and why most agents on sale are tier one.

AI agents aren't human users or dumb service accounts — they're a third identity class. Here's how to issue agent credentials and scope permissions before your inbox pays for it.

Email is a timestamped, attributed archive of how your org actually decides things. Here's how to make it a retrieval corpus without leaking data or resurfacing stale threads.

The most reliable multi-step agents aren't the smartest — they're the ones handed structured places to stash state, permissions, and checkpoints. Here's how to build those places.

Most RAG hallucinations aren't model failures — they're retrieval failures. Here's a breakdown of chunking, recency, and permission bugs, plus fixes you can defend in code review.

Permissions decide what an agent may touch. Isolation decides what happens when it gets tricked. Here's how to design agent access like a network DMZ.
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