
Chatbot vs. Agent: The Line That Actually Matters
A chatbot returns a response. An agent decides and executes a sequence. Confusing the two is why so many 'agentic' rollouts quietly stall out.

A chatbot returns a response. An agent decides and executes a sequence. Confusing the two is why so many 'agentic' rollouts quietly stall out.

Picking a single LLM for every task leaves capability and money on the table. Route by task instead: cheap triage, strong drafting, dedicated verification.

Email isn't a list of messages — it's an unindexed database you never designed. Here's how to query it in natural language without hallucinating your way into a bad reply.

Medical research on why some experts resist bad AI advice — and how to turn those findings into a practical framework for judging LLM reliability in your own work.

A practical walkthrough for building a 40-example eval set in a spreadsheet — plus the LLM-as-judge traps that make most accuracy numbers meaningless.

A concrete walkthrough of building a Tamaton agent that triages inbox, drafts replies with real context, and books follow-ups — with a human holding the approval button.

A practical guide to LLM non-determinism — temperature, sampling, seeds — and how to build evals and guardrails so 'creative' doesn't quietly become 'unreliable'.

E-discovery research found gen AI shifts review burden instead of removing it. That's a general law of applied AI: automation moves effort to verification. Design for it.

There is no single best AI tool. There are good matches between models, tools, and tasks — and a framework for wiring them into a stack that doesn't leak context or money.

An agent's quality is mostly a function of what it knows at decision time. Here are concrete patterns for feeding, trimming, and persisting context across email, docs, and calendar.

Long-running AI agents rarely collapse because they can't think. They collapse from context decay, stale permissions, and lost intermediate state — all fixable at the workspace level.

A practical test for when to use an AI agent versus a plain script in an LLM costume. Three questions decide it: ambiguity, branching, and recoverable failure.
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